Policies

Deposits: Deposits to reserve equipment are non-refundable and applied towards the rental balance. Remaining balance is paid upon checkout or delivery.

Cancellation Policy: Tents, Concession and select high-demand equipment will be subject to a cancellation fee of 50% of the cancelled item’s rental rate if cancelled less than 30 days to prior to the event. If the entire order is cancelled regardless of notice, the entire deposit is forfeited.

Rental Period: The one-day rental rate if good for pickup the day prior to the event with return the day after the event.  Items can be picked up anytime during business hours.  Rentals are per event.  Any extension of the three day rental period will result in a pro-rated rental rate.  Rental rates are based upon time out, not time used. Late fees are accessed if items are returned late.

Delivery: Delivery charges are for curbside drop off and pickup and limited based upon service area. Lessee will be charged additional charges for delivery to backyards, hauling equipment through stairways, and setting up and taking down of equipment. Equipment to be returned cleaned, restocked, and ready for pickup at the prearranged location.

Setup Services:  Time is valuable which is why Epic Event Rental offers setup and takedown services for an additional charge and limited based upon delivery area.

Damage Waiver? This covers the renter for accidental damage to the rental equipment. The damage waiver is not refunded back.  This damage waiver fee can be waived if the customer provides to Epic Event Rental a Certificate of Insurance from their insurer that shows Epic Event Rental named as an additional insured as well as showing coverage for Epic Event Rental up to the value of the unit being rented prior to possession of equipment.

Even with the Damage Waiver, damage or loss caused by burglary, theft, conversion, misuse, abuse, intentional or negligent damage or destruction, or similar causes remain the customer’s responsibility.

Epic Event Rental is not responsible for damages that may incur during loading and unloading for will calls.

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